icon_attach icon_calendar icon_campaign icon_close icon_doc icon_document icon_eat icon_files icon_group icon_hiking icon_hour icon_image icon_label LIVE icon_loadingicon_lodgingicon_main-click icon_nature icon_ski icon_smileys icon_speaker icon_sport icon_train icon_video icon_warning arrow flag sun thunder rain night actualite_1 roll boussole inscription Map
disruption ->
Interruption
Montreux - Glion
Interruption Montreux - Glion, nuits de dimanche/lundi 17/18 octobre à jeudi/vendredi 21/22 octobre 2021 de 19h58 à 00h11
Interruption
Gstaad - Zweisimmen
Travaux Gstaad - Zweisimmen, nuit mercredi/jeudi 20/21octobre 2021 de 19h00 (Zw), 19h25 (Gst) jusqu'à 23h57
Interruption
Montbovon - Château-d'Oex
Interruption Montbovon - Château-d'Oex, vendredi 05 novembre dès 19h30 au lundi 08 novembre 2021 05h20
Railway status
Weather ->
Montreux
slightly overcast
11° C
Lenk
slightly overcast
7° C
Gstaad
clear
6° C
Passenger rights
All the information you need regarding your entitlement to compensation in the event of a delay.

For delays of 60 minutes or more on national connections, you will receive a partial refund of the cost of your ticket or travelcard.

 
Single tickets

  • For a delay of 60 minutes or more, you will receive 25% of the ticket price in compensation.
  • For a delay of 120 minutes or more, you will receive 50% of the ticket price in compensation.
  • Compensation amounts of under CHF 5 are not paid out.

Travelcards

  • For a delay of 60 minutes or more, you will receive the pro rata daily value of your travelcard or at least CHF 5 in compensation.

 

Claim form

If you are entitled to compensation, please complete the claim form online. Please note: you cannot receive compensation from SBB Travel Centres.

Link to claim form

More information about the passenger rights
Link to accessible claim form
FAQ – SwissPass