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Passenger rights
All the information you need regarding your entitlement to compensation in the event of a delay.

For delays of 60 minutes or more on national connections, you will receive a partial refund of the cost of your ticket or travelcard.

 
Single tickets

  • For a delay of 60 minutes or more, you will receive 25% of the ticket price in compensation.
  • For a delay of 120 minutes or more, you will receive 50% of the ticket price in compensation.
  • Compensation amounts of under CHF 5 are not paid out.

Travelcards

  • For a delay of 60 minutes or more, you will receive the pro rata daily value of your travelcard or at least CHF 5 in compensation.

 

Claim form

If you are entitled to compensation, please complete the claim form online. Please note: you cannot receive compensation from SBB Travel Centres.

Link to claim form

More information about the passenger rights
Link to accessible claim form
FAQ – SwissPass